The unthinkable has happened, folks. After years of saying I had no problem with an exchange process yet, it was Google that broke the streak. Naturally. Let my suboptimal situation serve as a lesson to anyone considering using their old phone as a trade-in. Believe me, what has happened to me and others is completely preventable with this simple trick.
Let me start by saying that I have already traded in many devices. I used Google’s trade-in and Samsung’s. Both have worked very well for me in the past, so even though Google took a strangely long time this year, apparently because of the USPS, I was still confident that everything would be fine and I would be refunded the appropriate amount.
This year Google gave me $480 for my Pixel 6 Pro for buying a Pixel 7 Pro. Not a bad deal, I thought to myself. The redemption process itself is easy. Google sends you a little box, you wipe your old phone, put it in the box and send it to Google. Considering what I do for a job, you can imagine I’ve done this process a few times and am relatively proficient at it. Let’s be more clear: i wiped the phone. I’m 99.999% sure that I erased the phone. However, this is the first year in a few years that I have chosen not to record myself wiping the phone and putting it in the return box. Maybe I was busy or something, I can’t remember exactly.
The moral of the story is, always record a video of the device you are trading that you place it in the return box.
As you might have guessed, I received an email from Google this weekend. According to them, I did not factory reset my device. Because of this, they reduced my refund to just $256. That’s $200 less than I originally quoted.
First of all, it’s bologna. The real problem, however? I can’t prove it because I didn’t take any video. I am ultimately responsible for this result. Don’t be like me, friends. Second, can we all agree that $200 isn’t a fair penalty for not wiping a phone? $40 would be nice, but less than half of my quote because a phone wasn’t erased? It takes a minute or two to wipe a phone. In my opinion, consumers should not be so badly affected by this possible oversight. But let me tell you something, it’s not just me that this “didn’t factory reset” issue. You better believe there’s a bunch of people on reddit who have exactly the same story as me.
On this thread, there’s a growing list of Pixel buyers who claim to have reset their phone before sending it off, only for Google to call them liars. Luckily for a few of them, they took photos and videos of the devices they traded in, which means Google should be able to review the evidence and credit them with their money. I spoke with google support and was told they would need 72 hours to investigate and get back to me. I don’t expect a resolution in my favor as I have no evidence to back up my claim that I wiped the device.
Please, it takes a few extra minutes, but always take photos and videos while you wipe your old phone and put it in the exchange box. It’s much better to do that than to waste time trying to argue against a company like Google and Samsung.
#Dont #Register #tradein #device #sending